Defective/Damaged Item Received.

* Buyer MUST Contact us by e-Mail amymypreneur@gmail.com to let us know about the situation within 5 days after you have received the parcel, before any proceeding with any further actions. Return without our approval will not be processed.
* If item is dead on arrival (DOA), buyer MUST contact us by e-Mail nab_sweet@yahoo.com within 72 hours of received item. Any case reported after that will not accept. Except you have a valid reason.
* If your parcel is insured and the item is damage due to mistreatment of the parcel during delivery process, please contact your local post office for compensations.
* Any Defective and Damage item reported after 5 days will not accept. Except you have a valid reason. Otherwise we will not responsible for any compensation.
* Please provide strong evidence using Photos or Videos to demonstrate how the item is Defective or Damage and send to amymypreneur@gmail.com as our reference.
* Upon starting customer service case for a Defective or Damaged item, we will check if your item is covered under our in-house warranty, or by the manufacture/supplier. Warranty steps and standard will vary accordingly. The final decision of Return/Replacement is made by the manufacture/supplier according to warranty.
* Any damage resulted from improper use or lack of maintenance will not be covered in the warranty. All wearable parts (i.e. bumper, tires or motor) are also not covered in this warranty.
* If any compensation or replacements are needed, the return item MUST be well-packed in its original packing. Upon receipt of returned parcel, we will resend the item or refund accordingly.
* We will not be responsible if the return parcel was damaged or lost during delivery. If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance for the return parcel.
* Shipping & Handling charge; Payment Service will not be refunded.
* Buyer will be responsible for the Return Shipping Postage.
* We WILL NOT responsible for any damaged when there is shipped by POS MALAYSIA.